Booking terms

Cancellation terms

General admission tickets cannot be cancelled, amended or refunded.

Events bookings cannot be cancelled or amended.  No refunds are available, except when the event is cancelled by Biggin Hill Memorial Museum.

Biggin Hill Memorial Museum reserves the right to cancel any event. In the unlikely event of such cancellation, you will be offered an alternative, if available, and/or refunded the full cost of your pre-paid ticket.

Group and school bookings may be cancelled up to 14 days in advance for a full refund. Bookings cancelled with less than 14 days’ notice are non-refundable.