Click & Collect

Biggin Hill Memorial Museum Shop Click and Collect Information 
A free click and collect is available on orders from the museum shop! 

Orders can be picked up from: 

Biggin Hill Memorial Museum
Main Road
Biggin Hill
TN16 3EJ

Once an order has been processed the team will contact you to let you know that your order is ready and how to arrange collection of your order. 

Orders not picked up within 7 days of notification will be refunded. 

Please note that click and collect orders may still take up to 2 weeks to process at this time. 

Please only select click and collect if you can travel to the museum and please do not come to the museum until you have received your notification from us. 

Click and collect: How it works 

1. Select your items Add items to your basket. 

2. On the Basket page, select Click & Collect When you are ready to checkout, on the Basket page under ‘Select Delivery Option’ choose ‘Click & Collect from Museum’ before proceeding to Checkout. 

Our click and collect service is completely free! 

3. Order confirmation email – You will receive your order confirmation email from [email protected]

4. Ready for collection email – You will receive an email from the team detailing collection instructions. 

5. Collect your order from the museum– don’t forget your photo ID and your order confirmation.

FAQs

My order is ready to collect, what will I need to bring with me?

When collecting your order, you will be required to bring a valid photo ID and a copy of your order confirmation. We will accept a printed copy, or you can show us a copy of the email confirmation on your phone or tablet.

Can someone else collect my order?

If you cannot get to the museum to collect your order, but someone else can, please contact us at [email protected] and let us know the name of the person who will be collecting the order. They will need to bring valid photo ID and a copy of the order confirmation, either digitally or printed.